Our aim is to provide you, our customers, with the highest service levels we can. This customer charter states the service levels we aim to provide at all times, to all customers. If you feel we have not adhered to our commitments and this has inconvenienced you in some way, we want to hear about it. All complaints regarding our customer charter should be addressed to your sales representative or by sending an email to firstname.lastname@example.org
Communication with our Clients
We communicate using a variety of media. We commit to ensuring that at all times our clients are treated with courtesy, professionalism and efficiency. We will communicate in the clearest, most straight forward language possible, issuing timely communications about every relevant part of our service delivery. Our service standards are as follows:
Post, Email and Website Enquiries
Quotations, Invoicing & Pricing
We will ensure all pricing and details on quotations and invoices are clear, transparent and unambiguous. We will outline all costs involved in producing your product and/or service prior to beginning production. There will be no hidden extras. Where your requirements change after an order has been agreed, any necessary additional costs will be clearly outlined and explained.
Our Time Commitments to You Are:
At all times we commit to making our operations as efficient as possible. Once an order has been placed we will provide a clear and concise order confirmation outlining all of the necessary product details. We will also provide an on-screen virtual sample artwork proof. This will clearly outline all of the relevant branding details in an easy to understand format.
Our Time Commitments to You Are:
If our level of service does not meet your expectations and you are unhappy, we want to hear about it. Our team is here to help you in the fastest, most efficient, friendly and hassle free way possible. Any complaints will be dealt with in a fair and appropriate way, with the option of using a neutral 3rd party if necessary. Outlined below is our response time frame. Where we are unable to adhere to these timings, we will let you know why and outline what the next steps are. You will be kept informed at all times.
Our Time Commitments to You Are:
We understand that during any project, we may be privy to commercially sensitive documents, graphics and other information. We commit to maintaining in strict confidence all information shared with us. Such information will only be disclosed and discussed internally. If necessary, it will be shared with 3rd parties only upon receipt of permission from the client.
A Non-Disclosure Agreement is available upon request.
We are fully committed to providing a service that is accessible and relevant to all our clients. Clients will not be discriminated against by us on the grounds of:
Help Us to Help You
You can help us to improve our service to you by:
We also expect that in return you will:
Please note: We will always aim to do our utmost to meet the above commitments, but there may be rare occasions where we are unable to do so for reasons outside of our control (for example, where providers, couriers, or other third parties are involved). In these instances there may be times where our ability to deliver on these commitments is compromised.
This customer charter is not a legal document and has no standing in law. All times and dates shown are based on our working hours.
“The umbrellas turned out perfect! Exactly what we were looking for! Thanks a million”
“Wow now that’s what you call a great service. Thank you so much.”
“We are very happy with both bags and pens – they are exactly what we were hoping for!”
“Just a note to say that the badges arrived today, and are exactly what we were looking for – thank you for your help with this – it is very much appreciated.”
“We are very happy with the pin design it looks great, fair play to you!”
“WOW oh WOW – the tee shirts were a huge success. Nearly everyone donned the tee shirts before they went off on the challenge, it was a sea of aluminous Green – wonderful. Thank you for pulling out all the stops and ensuring delivery in time for event. You impressed others with your efficiency and courtesy. Thanks again!”
“Fionn thanks for whizzing it through so quickly. Much appreciated.”
“I am very pleased with the service from Bright Promotions. At all times my perception was that my order was very important and I was reassured by email and telephone that delivery would be on-time and complete”
“I always include Bright Promotions when enquiring for quotes and give you a strong thought because of the good quality of your products”
“Great job. I appreciate your help with this.”
“I am writing to you following on from your donation of fillers for Team Hope’s Christmas Shoebox Appeal. We are truly grateful to you for your generosity and support.”
“I was extremely happy with both the service and quality of products received from Bright Promotions”
“Great service, great staff, did what they said they would do and delivery came on date they said it would. Can’t get better than that”
“The team at Bright Promotions are always very helpful & willing to go the extra mile, even facilitating very short turn around, which put them under pressure. They’ve never said no!”
“Great service once again – thank you”
“I have not used your company before but found the communication excellent. The product you have supplied is of excellent quality and I will be more than happy to recommend you to others, thank you.”
“Bright Promotions have been very professional in all my dealings with them. The staff are friendly and helpful. Orders are always prompt and on time.”
“I placed an order with Bright Promotions for some embroidered t-shirts. I found them extremely efficient in dealing with our order. When the t shirts arrived they exceeded all our expectations. I would have no problem recommending Bright Promotions to a colleague or using them in the future.”
“Bright Promotions handled my order in a very friendly but professional manner. The order was delivered on time and to specification. I would have no hesitation in recommending Bright Promotions to business colleagues or friends.”
“The services Bright Promotions offered were fast, efficient accompanied with a friendly bit of banter also enjoyed 🙂 And I will continue to let others know about your services too.”
“Helpful service and great follow up!”
“We were very pleased with the professional and efficient service provided to us by Bright Promotions and would definitely use them again in the future!”
“As always, everything went perfect! Even though I could order my goods in Germany, I prefer to order from Bright in Ireland.”
“Always a pleasure to work with Bright staff, have never had a complaint and even at short notice they always deliver quality products with an excellent service!!”
“Really appreciate your help and have always been impressed with Bright Promotions regarding the delivery times. Very reliable!”
“Great service, fast delivery, job well done.”
“Great service, prompt delivery, great mix of professional and friendly manner.”
“Very professional and great to deal with!”
“I have been using Bright for many years and all I can say is they are to deal with …. like your man out of Shawshank Redemption, Red, they can get you anything you need…..”
“I received the order yesterday and presented them this morning.
I was delighted with the awards and very much appreciate how quickly you had them engraved and delivered to me.”
“It is always a pleasure to deal with Bright Promotions, I have always found the staff to be friendly and helpful.”
“We found Rebecca and Bright Promotions to be very helpful and prompt with our order. We will always consider them for our promotional items.”
“All the staff are a pleasure to deal with. It is one company that if you ring, no matter who you speak to they are in good form. It speaks volumes about the company to have this effect on their staff. As always another perfect / efficient order of diaries, I look forward to dealing with you all again in 2013.”
“I was very impressed with the products and delivery time of your company. Your colleague who I was dealing with was more than helpful, providing many different designs and delivering on any request we had.”
“Just a quick note to express my appreciation and that of all the Press Team that were working at the Government Media Centre over the last couple of weeks on the State visits of Her Majesty, Queen Elizabeth II and President Barack Obama. We really would not have been able to provide the level and quality of information to the media without your co-operation and commitment during the two weeks in question.”
“Brilliant – thanks again – we can always rely on you!”
“I feel you have given us excellent service.”
“We got that. Looks great, everyone very happy. Really nice work mate.”