SAMPLES

Samples: There is a charge for all samples supplied. If the sample is from our standard range, it may be returned. If returned in perfect condition and full refund for the cost of the sample will be issued. All carriage costs will be bourne by the client.
Supplied samples will not include your details or intended artwork. This service is available, but additional cost will apply.

Responsibility: It is the customer's responsibility to ensure that the goods ordered are in every way correct for the purpose for which they are intended, not withstanding that such purpose may not be known to us. We are responsible only for supplying goods to the specification agreed with the customer. If you have any concerns regarding a product, we strongly recommend requesting a sample. An additional cost will apply for this service.

Clothing Sizes: Due to variations in different manufacturers sizes. If you have any concerns, we strongly recommend requesting a sample. An additional cost will apply for this service.

Clothing Shrinkage: Garments may be subject to shrinkage upon washing of up to 9%.

ARTWORK

Artwork Requirements:
Supply: Artwork should be supplied via email in Corel Draw, PDF or Adobe Illustrator (V7 for PC use). All fonts should be converted to curves/outline.
Other formats and hard copy can be used, but may incur additional costs.

Poor Quality: Where the artwork supplied is of poor quality, we will request something of a higher standard or suggest to have it redrawn. There will be a cost for this service.

Artwork Approval: Prior to print and/or production we will supply an artwork approval document outlining the product details and personalisation details. As this is a virtual representation of the final product and not a physical sample, variations may occur between the artwork signed off and the final product delivered. If you have any concerns, we strongly recommend requesting a pre-production sample. An additional cost will apply for this service.

PERSONALISATION

Pantone Colour Matching: Whilst we endeavor to match Pantone references as closely to those supplied as possible, there may be a variance of +/- 10%. For exact matches, please contact us in relation to the additional cost.
Where no reference is given, a swatch should be supplied and matched at our discretion. We CANNOT match from colours supplied via electronic format, as the appearance of colours vary from one computer screen to another.

Unless otherwise requested, we will assume all Pantone references are for coated inks where applicable.

Embroidery Thread Matching: As there are a limited number of thread colours available, we cannot guarantee an exact Pantone match for embroidered colours.

Artwork & Logo Reproduction:
Embroidery: Due to its nature, an exact replication of a logo or artwork cannot be guaranteed with the embroidery process. The final design will be our interpretation of the artwork supplied. If you have any concerns, we strongly recommend requesting a pre-production sample. An additional cost will apply for this service.

Due to the nature of embroidery, a certain amount of “pulling” of the garment may occur. This is unavoidable
and will vary in severity according to the garment and detail being embroidered. If you have any concerns, we strongly recommend requesting a pre-production sample. An additional cost will apply for this service.

Please also note, that due to the process employed during embroidery a “pressure ring” may appear around the embroidered area. This is unavoidable. However, on washable items and garments, it will disappear after the initial wash.

Process (Full Colour) Printing: Where an item is printed using any four colour (CMYK) or three colour (RGB) process print, we cannot guarantee a match for any colours.
On occasion there may be variations in colours within the same batch.

Spot Colour Printing: Due to it’s nature, spot colour printing by use of screen or pad (Tampo) printing, cannot always guarantee an exact reproduction of the artwork approved.

Engraving: As engraving is achieved by scratching a surface, the contrast achieved between the engraved and non-engraved areas will vary from product to product. There may also be variations within the same batch.

Foil Blocking & Embossing: As foil blocking and embossing require the application of significant pressure to a product, the final product may vary from that shown on the artwork approval. If you have any concerns, we strongly recommend requesting a pre-production sample. An additional cost will apply for this service.

Positioning: It is not possible to guarantee the exact positioning of personalisation on any product. There may be variations of appearance within the same batch, where personalisation may appear crooked, off-square or off-centre. However, we endeavour to make all personalisation as accurate as possible.

ACCOUNTS & PAYMENTS

Currencies: All goods are invoiced in Euro (or Sterling by written request). Any other prices quoted, e.g. Sterling, are for comparison purposes only.

VAT: Unless otherwise stated all prices are ex-works and do not include VAT.

Ownership: Title, legal or beneficial, to any goods supplied by Bright Promotions Limited, does not pass to the customer until payment has been made in full.

Payment:
Pro-forma: Full payment is required prior to delivery of all orders for all non- account customers.

Credit Accounts: Accounts are due for payment by the last day of the month following the month of invoice. Late accounts may result in orders being held until payment is received. Accounts are overdue after that time and any portion so overdue renders the whole account overdue, in which case we reserve the right to recover all costs, charges and expenses incurred by us or our agents in the collection of moneys on overdue accounts.

Interest on Overdue Accounts: Interest on overdue accounts, shall be charged as allowed under current EU legislation.

Credit Account Applications: Credit accounts will be considered at our discretion for regular customers. A regular customer is defined as any company placing two or more orders per year for 2 (two) consecutive years.
The first 3 (three) orders for all new customers will be on a pro-forma basis for end-user customers. The first 5 (five) orders will be on a pro-forma basis for resellers.
We reserve the right to withdraw credit facilities at any time without prior notice.

Invoiced Quantities: Due to under / over runs on production, we reserve the right to invoice 10% below or above on all order quantities.

Cheques: All cheques should be made payable to Bright Promotions Ltd. Crossed and marked “Account Payee Only”.

Unpaid Cheques: A charge of €20 (Twenty Euro) will be made on any cheques returned to us unpaid, whatever the reason.