Samples: There is a charge for all samples supplied, which unless by prior written agreement, are non-returnable. All carriage costs will be borne by the Customer.
Supplied samples are generic and will not include your details or intended artwork unless otherwise agreed in writing with the Company. Pre-production samples are available upon request.
Responsibility: It is the Customer’s responsibility to ensure that the goods ordered are in every way correct for the purpose for which they are intended, not withstanding that such purpose may not be known to us. We are responsible only for supplying goods to the specification agreed with the Customer. If you have any concerns regarding a product, we strongly recommend requesting a sample.
Clothing Sizes: Due to variations in different manufacturers sizes. If you have any concerns, we strongly recommend requesting a sample.
Due to manufacturing processes, there may be variations of up to 20% in sizes within the same batch, from the same supplier. If you have any concerns, please contact us for manufacturer size charts and expected tolerances. This will be supplied where available and on reasonable notice.
Clothing Shrinkage: Garments may be subject to shrinkage upon washing.
Supply: Artwork should be supplied via email in Corel Draw, PDF or Adobe Illustrator (V7 for PC use). All fonts should be converted to curves/outline.
Other formats and hard copy can be used, but may incur additional costs.
Poor Quality: Where the artwork supplied is of poor quality, we will request something of a higher standard or suggest to have it redrawn. There will be a cost for the latter service.
Artwork Approval: Prior to print and/or production we will supply an artwork approval document outlining the product details and personalisation details. As this is a virtual representation of the final product and not a physical sample, variations may occur between the artwork signed off and the final product delivered. If you have any concerns, we strongly recommend requesting a pre-production sample.
Pantone Colour Matching: Whilst we endeavor to match Pantone references as closely to those supplied as possible, there may be a variance of +/- 10%. For exact matches, please contact us in relation to the additional cost.
Where no reference is given, a swatch should be supplied and matched at our discretion. We CANNOT match from colours supplied via electronic format, as the appearance of colours vary from one computer screen to another.
Unless otherwise requested, we will assume all Pantone references are for coated inks where applicable.
Embroidery Thread Matching: As there are a limited number of thread colours available, we cannot guarantee an exact Pantone match for embroidered colours.
Artwork & Logo Reproduction:
Embroidery: Due to its nature, an exact replication of a logo or artwork cannot be guaranteed with the embroidery process. The final design will be our interpretation of the artwork supplied. If you have any concerns, we strongly recommend requesting a pre-production sample.
Due to the nature of embroidery, a certain amount of “pulling” of the garment may occur. This is unavoidable and will vary in severity according to the garment and detail being embroidered. If you have any concerns, we strongly recommend requesting a pre-production sample.
Please also note, that due to the process employed during embroidery a “pressure ring” may appear around the embroidered area. This is unavoidable. However, on washable items and garments, it will usually disappear after the initial wash.
Process (Full Colour) Printing: Where an item is printed using any four colour (CMYK) or three colour (RGB) process print, we cannot guarantee a match for any colours.
Due to the nature of this type of printing, there may be variations in colours not only between different batches, but also within the same batch.
Spot Colour Printing: Due to it’s nature, spot colour printing by use of screen or pad (Tampo) printing, cannot always guarantee an exact reproduction of the artwork approved.
Engraving: As engraving is achieved by scratching a surface, the contrast achieved between the engraved and non-engraved areas will vary from product to product. There may also be variations within the same batch.
Foil Blocking & Embossing: As foil blocking and embossing require the application of significant pressure to a product, the final product may vary from that shown on the artwork approval. If you have any concerns, we strongly recommend requesting a pre-production sample.
Positioning: It is not possible to guarantee the exact positioning of personalisation on any product. Whilst we endeavour to make all personalisation as accurate as possible, there may be variations of appearance within the same or different batches, where personalisation may appear crooked, off-square or off-centre.
Intellectual Property: If the goods are personalised in accordance with a specification submitted by the Customer, the Customer shall indemnify the Company against all losses, damages, costs and expenses suffered by the Company in connection with any claim for infringement of copyright, design rights, patent, trademark or other intellectual property rights which results from the Company’s use of the Customer’s specification.
ACCOUNTS & PAYMENTS
Currencies: All goods are invoiced in Euro (or Sterling by written request). Any other prices quoted, e.g. US Dollars, are for comparison purposes only.
VAT: Unless otherwise stated all prices are ex-works and do not include VAT (or other applicable sales tax).
Ownership: Title, legal or beneficial, to any goods supplied by Bright Promotions Limited, does not pass to the Customer until payment has been made in full.
Pro-forma: Full payment is required prior to delivery of all orders for all non- account Customers.
Credit Accounts: Accounts are due for payment by the last day of the month following the month of invoice. Late accounts may result in orders being held until payment is received. Accounts are overdue after that time and any portion so overdue renders the whole account overdue, in which case we reserve the right to recover all costs, charges and expenses incurred by us or our agents in the collection of moneys on overdue accounts.
Interest on Overdue Accounts: Interest on overdue accounts, shall be charged as allowed under current EU legislation.
Credit Account Applications: Credit accounts will be considered at our discretion for regular Customers. A regular Customer is defined as any company placing two or more orders in a twelve month period, for two consecutive twelve month periods.
The first three orders for all new Customers will be on a pro-forma basis for end-user Customers. The first five orders will be on a pro-forma basis for resellers.
We reserve the right to withdraw credit facilities at any time without prior notice.
Invoiced & Delivered Quantities: Due to under / over runs on production, we reserve the right to deliver and invoice 10% below or above on all order quantities.
Third Parties: Where products have been produced for a third party, Bright Promotions Limited reserves the right to recover payment from such third parties in the event that an account has become overdue, as well as from the entity to whom the initial invoice was issued.
Cheques: All cheques should be made payable to Bright Promotions Ltd. Crossed and marked “Account Payee Only”.
Unpaid Cheques: A charge of €20 (Euros) will be made on any cheques returned to us unpaid, whatever the reason.
DELIVERIES & LEAD-TIMES
Lead-times: Lead-time is estimated from date of receipt of approval of artwork NOT from time of placing the order. Approvals received after close of business will be considered as having been received on the next available working day.
Where a faster than standard lead-time is required, we may be able to offer an express at an extra cost to the Customer.
Delivery Dates: The delivery date stated on our order acknowledgment is an anticipated delivery date. Whilst we endeavor to deliver on or before this date, on occasion circumstances beyond our control may mean this is not possible.
Carriers: All of our deliveries, including between us and our suppliers, are subcontracted to third parties. We cannot be held responsible for late deliveries by such third party carriers. If you have any concerns, we strongly recommend nominating a carrier of your choice. However, due to differing supplier prices, additional charges may apply.
Accepting to use one of our designated carriers, denotes your acceptance of their terms and conditions.
Time Specific Deliveries: Our delivery date covers delivery up to 6pm on that date. Should you require a time specific delivery, please let us know so that an alternative delivery method may be used. Such means may incur additional expense.
Risk of damage to or loss of the goods shall pass to the Customer from the time of delivery.
Claims: Notification of claims must be submitted in writing within 3 (three) days of receipt of goods. All damaged items must be returned within 5 (five) days of lodging a claim.
Claims will only be considered on the goods returned, so please ensure all goods are returned to us.
When receiving goods via any of our carriers, please always check the contents of the parcels/pallet before signing the carrier’s delivery note, Claims will not be accepted for items that were signed for in good condition where they are later found to be damaged.
All of our deliveries, are subcontracted to third parties. We cannot be held responsible for damages as a result of these carriers. Whilst we will submit for any losses incurred, compensation is limited by each carriers own terms & conditions.
If you have any concerns, we strongly recommend nominating a carrier of your choice. However, due to differing carrier prices, additional charges may apply. We also strongly recommend arranging your own insurance to cover against such an eventuality.
Returns: Restocking of unwanted / over ordered, plain stock goods will be by prior agreement only and credited at cost less 20% (twenty percent), provided they are returned to our premises, carriage paid and in good order and condition. Acceptance is at our discretion. Where the returned goods are found to be in unacceptable condition, they will be returned to you at your own expense.
Personalised items cannot be returned.
Limit of Liabilities: We shall not be liable for direct or indirect loss or claims occasioned directly or indirectly by delay in completing or delivering the work, delay in transit or for claims arising from normal trade variations in quality.
Defective Goods: Where work is defective for any reason, including negligence, our liability will be restricted to rectifying such defect or replacing the work or crediting the price of any defective goods charged. In no circumstances whatsoever will we be liable for any claim in excess of the invoice price of the goods on which any claim is made.
During the continuance of such a contingency the Customer may, by written notice, elect to terminate the contract and agree to pay for work done, materials used and loss of contribution to overhead, but subject thereto the Customer shall otherwise agree to accept delivery when available
Descriptions: All dimensions, descriptions in our catalogues, websites and price lists are approximate and are not subject to a guarantee of accuracy.
Alterations: We reserve the right to alter prices and specifications or to discontinue any items without prior notice to Customers, please check availability when ordering.
Errors: While every effort has been made to ensure the accuracy of all prices and descriptions quoted in all our price lists, catalogues and websites, we cannot guarantee their accuracy and recommend you verify prices when ordering.
Colour: Due to the printing process and variations between computer screens, the colours depicted in our catalogues and on our websites may vary from the actual product supplied.
Size: The products in our catalogues and displayed on our websites are not to scale.
Logos: The company names, logos and trademarks used in our catalogues and one our websites are reproduced only to demonstrate the effects obtained by personalisation and as a guide to printing positions. They do not necessarily imply that the products have been supplied to, or endorsed by the owners of the trademarks featured. The items featured are not for resale with these specific logos on them.
Changes: These Terms and Conditions are subject to change without notification. Please contact us regularly for updates.
Supplier terms & conditions: The placing of an order denotes your acceptance of any relevant terms and conditions imposed on Bright Promotions Limited by our suppliers. Copies of relevant terms and conditions from our suppliers are available upon request.
Purchaser Terms: Any terms of purchase that you may provide at any time during the sales process on any acknowledgement, purchase order or other document shall not apply.
While the rights and obligations in these Terms and Conditions are considered by the parties to be reasonable, if any of these terms or conditions is deemed unlawful, void or for any reason unenforceable, then that term or condition shall be deemed severable from the others and will not affect the validity and enforceability of any remaining terms or conditions.
Force Majeure: We shall be under no liability if we are unable to carry out any provision of the contract for any reason beyond our control including but not limited to:
– Acts of God
– Failure of power supply
– Lock out
– Actions taken by persons in the contemplation of a dispute.
– Owing to any inability to procure materials, necessary labour, or subcontracted supplies required for performance of the contract.
Failure by us to enforce any of these terms and conditions shall not constitute a waiver of our rights to subsequently enforce such or any other of the terms or conditions.
Neither party shall assign or otherwise transfer the contract or any of its rights and obligations hereunder whether in whole or in part without the prior written consent of the other.
The Customer acknowledges that it is not relying on any representation, statement, warranty or other provision except those expressly set out in these terms and conditions, provided that nothing in this clause shall exclude or restrict the liability of the Company in respect of fraudulent misrepresentation.
A person who is not a party to this contract has no rights to enforce any part of it.
Acceptance of these terms and conditions: The placing of an order denotes the knowledge of and acceptance of these Terms and Conditions of Sale.
These Terms and Conditions of Sale are governed by the laws of the Republic of Ireland and the Customer agrees to submit to the exclusive jurisdiction in respect of any dispute arising out of these Terms and Conditions of Sale.
Bright Promotions Ltd is registered in Ireland as a private company limited by shares. Registration No. 193099. Registered office: 22 Mullaghboy Industrial Estate, Navan, Co. Meath.
Please contact us should you have any queries or require clarification regarding any of these terms and conditions.
“The umbrellas turned out perfect! Exactly what we were looking for! Thanks a million”
“Wow now that’s what you call a great service. Thank you so much.”
“We are very happy with both bags and pens – they are exactly what we were hoping for!”
“Just a note to say that the badges arrived today, and are exactly what we were looking for – thank you for your help with this – it is very much appreciated.”
“We are very happy with the pin design it looks great, fair play to you!”
“WOW oh WOW – the tee shirts were a huge success. Nearly everyone donned the tee shirts before they went off on the challenge, it was a sea of aluminous Green – wonderful. Thank you for pulling out all the stops and ensuring delivery in time for event. You impressed others with your efficiency and courtesy. Thanks again!”
“Fionn thanks for whizzing it through so quickly. Much appreciated.”
“I am very pleased with the service from Bright Promotions. At all times my perception was that my order was very important and I was reassured by email and telephone that delivery would be on-time and complete”
“I always include Bright Promotions when enquiring for quotes and give you a strong thought because of the good quality of your products”
“Great job. I appreciate your help with this.”
“I am writing to you following on from your donation of fillers for Team Hope’s Christmas Shoebox Appeal. We are truly grateful to you for your generosity and support.”
“I was extremely happy with both the service and quality of products received from Bright Promotions”
“Great service, great staff, did what they said they would do and delivery came on date they said it would. Can’t get better than that”
“The team at Bright Promotions are always very helpful & willing to go the extra mile, even facilitating very short turn around, which put them under pressure. They’ve never said no!”
“Great service once again – thank you”
“I have not used your company before but found the communication excellent. The product you have supplied is of excellent quality and I will be more than happy to recommend you to others, thank you.”
“Bright Promotions have been very professional in all my dealings with them. The staff are friendly and helpful. Orders are always prompt and on time.”
“I placed an order with Bright Promotions for some embroidered t-shirts. I found them extremely efficient in dealing with our order. When the t shirts arrived they exceeded all our expectations. I would have no problem recommending Bright Promotions to a colleague or using them in the future.”
“Bright Promotions handled my order in a very friendly but professional manner. The order was delivered on time and to specification. I would have no hesitation in recommending Bright Promotions to business colleagues or friends.”
“The services Bright Promotions offered were fast, efficient accompanied with a friendly bit of banter also enjoyed 🙂 And I will continue to let others know about your services too.”
“Helpful service and great follow up!”
“We were very pleased with the professional and efficient service provided to us by Bright Promotions and would definitely use them again in the future!”
“As always, everything went perfect! Even though I could order my goods in Germany, I prefer to order from Bright in Ireland.”
“Always a pleasure to work with Bright staff, have never had a complaint and even at short notice they always deliver quality products with an excellent service!!”
“Really appreciate your help and have always been impressed with Bright Promotions regarding the delivery times. Very reliable!”
“Great service, fast delivery, job well done.”
“Great service, prompt delivery, great mix of professional and friendly manner.”
“Very professional and great to deal with!”
“I have been using Bright for many years and all I can say is they are to deal with …. like your man out of Shawshank Redemption, Red, they can get you anything you need…..”
“I received the order yesterday and presented them this morning.
I was delighted with the awards and very much appreciate how quickly you had them engraved and delivered to me.”
“It is always a pleasure to deal with Bright Promotions, I have always found the staff to be friendly and helpful.”
“We found Rebecca and Bright Promotions to be very helpful and prompt with our order. We will always consider them for our promotional items.”
“All the staff are a pleasure to deal with. It is one company that if you ring, no matter who you speak to they are in good form. It speaks volumes about the company to have this effect on their staff. As always another perfect / efficient order of diaries, I look forward to dealing with you all again in 2013.”
“I was very impressed with the products and delivery time of your company. Your colleague who I was dealing with was more than helpful, providing many different designs and delivering on any request we had.”
“Just a quick note to express my appreciation and that of all the Press Team that were working at the Government Media Centre over the last couple of weeks on the State visits of Her Majesty, Queen Elizabeth II and President Barack Obama. We really would not have been able to provide the level and quality of information to the media without your co-operation and commitment during the two weeks in question.”
“Brilliant – thanks again – we can always rely on you!”
“I feel you have given us excellent service.”
“We got that. Looks great, everyone very happy. Really nice work mate.”